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Frequently Asked Question

Payment, Cancellation, Refund & Safety Policies

We seek the cooperation of our therapists & clients to wear a face mask during the massage.

  • therapists & clients wash their hands before & after the massage.
  • therapists & clients refrain from working or booking a massage, if they feel unwell or display any symptoms.

Your safety is our highest priority. We perform full background checks on all our therapists, as well as a routine check on their overall performance.

Any complaints or low feedback ratings by clients are automatically logged and followed up with an internal investigation.

We will then personally follow up with the client.

Siamese Massage Bangkok accepts only CASH payment in Thai Baht (THB) and all foreign currencies. The currency exchange rate will be based on XE currency. An additional 10% administrative fee applies for payments made with foreign currencies.

While we make every effort to make our clients as happy as possible, all service sales are final. Unfortunately, we cannot offer refunds on any used or unused appointments/sessions for individual services, or service packages. However, if you are unable to receive your booked treatment you may re-schedule your treatment at a later time convenient to you.

We take the time to prepare for your scheduled appointment. We are committed to providing you all with exceptional service. When a client cancels without giving enough notice, they prevent another client from being seen. Please give us 2-hours notice to notify us of any changes or cancellations. We understand that life’s circumstances sometimes prevent you from keeping your appointments, but if a minimum 2-hour notification is not given, you will be charged the full amount of your scheduled service for the missed appointment.

In addition, we reserve the right to charge a fee for missed appointments, which will be determined on a case-by-case basis. You may also be billed an additional fee if you fail to appear for a scheduled appointment.

Thank you for your understanding.